Real answers to the questions we actually get asked.
Yes — every suite is completely private to your own booking group. No sharing with other guests.
Yes — the suite is entirely private to your group, so it's ideal for two.
Yes — every suite is private to your own group, not a shared space, so it's entirely up to you.
Yes — suites can be booked for a single guest, or up to three.
Towels and a robe, full use of the sauna (your choice of temperature), the whirlpool, and the lounge area for your whole slot. See What's Included for the full list.
Yes — fresh towels and a robe come with every visit, at no extra cost.
Every suite, including the whirlpool, is fully cleaned, sanitised and prepared before each booking.
Not in the suite price — order anything you like from the in-suite tablet during your session.
Yes — the in-suite tablet lets you order anytime, without leaving your suite.
Yes. 24+ hours out, cancel or reschedule free of charge. 12–24 hours out, you can still cancel, just not for a refund. Under 12 hours, cancellation is still possible — rescheduling isn't.
Not on the day — but you're welcome to book a longer duration next time.
Up to 3 guests per suite.
Not yet — our suites are sauna, whirlpool, and lounge only for now. We're considering massage treatments as a future addition, depending on demand.
Yes — call us and a team member can book your slot for you, though booking online is instant and available any time.
Just a valid ID for check-in. Towels and a robe are provided.
Yes — please arrive around 15 minutes early, so there's no rush getting settled.
Popular evening slots fill up fastest, so a few days ahead is a good idea — but same-day availability is common too.
Yes — our hour-bundle packages offer a better rate than paying per visit. See How It Works for details, or check your balance in your account.
Of course — with room for up to three guests, it's a popular choice for celebrations.
